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2026.9.2 a Scribe note you can check, correct and send on

The Scribe already turned a consultation into a draft note. This release is about what happens next: the note now matches the visit that actually took place, you can edit and dictate into it, every measurement says which line of the transcript it came from, and the follow-up actions become work somebody accepts or dismisses.

The note matches the visit that happened​

The template used to be decided in advance by the appointment type. A consultation that turned into something else produced a note shaped like the appointment somebody booked, not the one that took place.

  • Your clinic writes its own templates. A template now says what the visit should cover as well as how the note reads.
  • The template is proposed after the recording, from what was actually said.
  • A draft can be rewritten against a different template and level of detail without recording the visit again.
  • The six encounter types that used to open to a blank form now have fields of their own.

Editing, dictating, and getting the note out​

  • The note can be edited freely, and a correction can be dictated into it rather than typed.
  • It can be copied out for a record system that is not this one.
  • Ask a session for anything (a referral letter, an operative report) and every sentence that comes back says where it came from.
  • A past encounter opens from the patient's chart, signed notes included.

Measurements now say where they came from​

The measurements taken during a consultation appear on the note, each with the transcript lines it came from, and the transcript's line numbers are shown so a citation points at a line you can actually find.

A note that recorded no measurements stays silent rather than printing empty rows. That distinction matters: five blank fields would tell a clinician the visit measured nothing, when the truth is that the system does not know.

Separately, a monitoring value can now be verified by a clinician, and verifying it is kept apart from deciding whether the patient sees it. The two were the same act before; they are not the same decision. See fertility clinical tracking.

Recording is quicker, and it fails safely​

Starting a recording takes three clicks instead of five, reading the consent script aloud doubles as the microphone test. A recording can be paused, given written clinician context, and set to the language actually being spoken.

The failure paths were the bigger problem, and they are the part worth reading:

  • A recording that heard fewer voices than the room held can no longer be confirmed. It had been attributing a patient's words to the clinician.
  • The line offered for spot-checking is shown with the turns around it, so there is something to check it against.
  • A recording that cannot produce a note says so and offers a way out, instead of pointing at a control that will refuse.
  • An abandoned recording no longer shows as still recording, and is closed out without being kept for longer than it should be.
  • Opening the panel and leaving again no longer leaves an empty encounter on the chart.
  • Stop and Discard sat underneath the cookie banner and could not be pressed during a recording.

Starting a conversation is one screen​

New message is a single screen (choose the person, choose the channel, write the message) instead of a wizard. The person picker shows a phone number and email address on each row, so two people with the same name can be told apart, and the name at the top of an open conversation links back to that person's record. See the conversations inbox.

Four corrections behind it:

  • A patient's emailed reply is threaded once, however often the mailbox re-lists it. It could appear three times, and the assistant could answer it twice.
  • The assistant no longer answers bounce messages and automated system mailboxes.
  • A refused send says what it actually needs, such as asking an administrator to link a portal account, instead of offering "try again" for something retrying can never fix.
  • A patient's unanswered message stays on the worklist when its reply window times out, instead of quietly dropping off it.

Email that looks like the clinic sent it​

  • Account messages (the sign-up code, the sign-in code); now come from the clinic's brand, not an unnamed no-reply address.
  • The messages the clinic sends lay out properly on a phone, and their links are buttons rather than raw web addresses.
  • Messages that can be replied to say so, on the lanes where a reply reaches someone.
  • The one-time code is in the message, not the subject line.
  • The unsubscribe footer says plainly that unsubscribing stops these emails and leaves the account active.

Settings you can find​

  • Email and Portal tabs, where the assistant's behaviour on each channel is set. The four dials governing what the assistant does with email, patient and prospect messages had become reachable from no screen at all.
  • The text-message tab is named for its channel like every other one, and says where the reply-enforcement setting lives.
  • The SMS tab now states plainly what it cannot be asked to do there.
  • Option names and group headings are shown in the clinic's own language; they had stayed in English whatever the language was set to.
  • The setting for sending a message's full text now says what it covers: it applies to email conversations, and a thread started in the portal always sends a secure link. See consent and messaging setup.

Guided tours teach a job, on the page where it is done​

Task tours covering turning a referral into a patient, booking an appointment, asking the Copilot, and reviewing what the phone agent handled overnight.

The tours also now follow the menu and point at things that are really on the page, nine of twelve steps used to float over the middle of it.

Also in this release​

  • The app starts faster, downloading 3.0 MB instead of 4.3 MB, and the welcome screen appears only when startup is genuinely slow.
  • Embryo storage, fertility protocols and consent forms appear in the menu, for the roles allowed to see them, see roles and permissions.
  • A rejected referral's extracted physician name no longer appears in the assignment dropdown or the routed-to dashboard.
  • A physician added after the roster was last set up now appears in the physician picker.
  • A call handed to a staff member could fail to connect; the conference instructions were malformed.
  • The Copilot answered nothing for the public demo clinic, and scored poorly elsewhere, because documents were not being indexed properly.
  • Self-registration returns the visitor to the clinic's own app after signing up, instead of stranding them on a blank page. A new administrator now sets their own password from a link in the welcome email.
  • The reply box no longer collapses to a single line on a phone, and headers and toolbars meant to stay in view no longer scroll away with the page.