24 posts tagged with "release"

Set the nurse intake call length and booking window on the Availability screen, so booked times match your other scheduling system.

• Scheduling: the clinic sets the nurse intake call length and how far ahead patients and staff can book it, on the Availability screen.

Work a long referral list without missing anyone: a suggested call order, a same-day reply goal, and notes that say who wrote them.

• Prospects: Suggest best order ranks in-progress referrals and explains why, so patients waiting on the clinic come first and referrals that have gone quiet or said no can be closed.
• Reply inbox: a same-day reply goal, with Late and Due today markers on every conversation waiting for a reply.
• Prospects: General Notes becomes a signed notes log, so everyone can see who wrote each note and when.

Callers you take over hear hold music while your phone rings, and the portal stays signed in across several tabs.

• Sign-in: staff with the portal open in more than one tab are no longer sent back to the login page when their session refreshes.
• Phone line: when a staff member takes over a live call, the caller hears hold music while it rings and is told the care team will call back if nobody answers.

Patient billing arrives in early access, and a re-uploaded knowledge document now replaces the old one.

• Billing: patient invoices, payments and ledgers, in early access and switched on clinic by clinic, replacing the old subscription Billing screens.

Count referrals by the date on the referral letter, filter them by referring or assigned physician, and see escalated portal messages.

• Referral report: count referrals by the date on the referral letter, and filter by referring physician or assigned physician.
• Patient portal: a patient message the assistant hands to a coordinator now shows as Escalated on the thread.

Eva answers website visitors only from your patient documents and fact cards, never from staff documents.

• Website chat assistant: answers patients from the clinic's patient information and fact cards, never from staff documents.

AI Scribe can now write a document such as the patient's follow-up email from a template your clinic wrote, and can do it after the note is signed. Several screens now say plainly when something didn't happen. A text the carrier refused shows as failed instead of looking sent. The Day-5 summary says whether the patient was told their results are ready, and if not, why.

When someone on your team has claimed a conversation, the assistant already stayed out of it by text, portal and email. It now stays out of phone calls as well: the caller hears that the care team has their request and will call back, and the call ends. Also in this release: confirming a referral no longer fails on a date of birth written day-first, you can look up a prospect by typing their date of birth, and the AI Scribe's start and audio instructions are smoother.

Some consultations happen with the patient on the phone or a video call, and on a headset the patient's voice never reaches the microphone. The AI Scribe can now take the call's audio as its own channel beside the microphone, so the note is written from both sides of the conversation, and the consent dialog has a version written for a patient who is on the call. This is off by default and turned on per clinic. Also in this release: the Prospects date filters let you finish typing a year, and two ways a Scribe recording could be interrupted are closed.