A release about keeping promises. A clinic that asked the assistant to send only approved wording by text now gets exactly that, however a message reaches your team. And the AI Scribe's review screen puts the evidence for each sentence beside the note instead of on top of it, says honestly what the note left out, and turns follow-up actions into something a coordinator can act on.

Two threads run through this release. A Day-5 embryology result now travels from the laboratory to the patient's portal with a clinician's approved explanation attached, in the patient's language, and nobody types a number along the way. And the AI Scribe's note templates are now written as plain text, the way you would write one for a colleague, with the visit kind, template and language named before the recording starts.

A release about not saying things that aren't true. When a patient texts something the approved wording doesn't cover, the assistant now hands the conversation to a coordinator in silence instead of replying with a holding sentence. And an invitation to the portal no longer announces a secure message when nobody has written one.

Two changes stand out this release. A clinician recording a visit now sees the talking points still to cover while the patient is in the room, and can write the clinic's own note templates on screen. Separately, a time that has already passed can no longer be offered or booked, anywhere, by anyone.

A release that closes a door that should never have been open. Since the 8 September release, a patient who opened a message from your clinic and pressed Reply landed on a "403 Forbidden" page with no way back, and so did a prospect who pressed New Message. Both work again. Alongside that, the referral funnel report now shows what your coordinators actually decided beside what the referral letter claimed.

A release about things being where you expect them. The browser tab shows your clinic's name and icon from the first moment instead of flicking through the product name; a referral that looks like a re-send is flagged where it cannot be missed; a prospect who was returned or withdrawn and has since come back can be reopened; and the Scribe note is now ordinary prose you edit by clicking into it.

Most of this release is about friction that had crept in, rather than anything new. The app now appears the moment you open it, the Scribe note review stops marking almost every line for attention, and a card that could trap you on a phone can be closed.

The Scribe already turned a consultation into a draft note. This release is about what happens next: the note now matches the visit that actually took place, you can edit and dictate into it, every measurement says which line of the transcript it came from, and the follow-up actions become work somebody accepts or dismisses.

Your team could already read an email a patient sent. Now they can start one (from New message, to a patient or a prospect) and the reply comes back to that person's record rather than to a mailbox somebody has to remember to check.