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The patient portal

The patient portal is a secure, patient-facing view into a person's own care. Once a patient is linked to a portal account, they can follow their treatment, see what the clinic has chosen to share, and manage their own preferences: which reduces inbound calls and keeps patients informed between visits.

What a patient can see​

A signed-in patient sees only their own information, and only what the clinic has made patient-visible:

  • Their profile: demographics and contact details they can keep current.
  • Cases and episodes: their treatment arrangements and the episodes of care within them.
  • A care timeline: the monitoring entries (such as bloodwork or ultrasound results) a clinician has verified and so released to the patient, and the Day-5 embryology update with the explanation a clinician approved, quoted from the care team in the patient's own language. See Fertility clinical tracking.
  • Outcomes: clinical outcomes for their episodes.
  • Alerts: items that need their attention.
  • Documents: files the clinic has shared with them.
  • Messages: a direct line to the care team through messaging.

Your team controls what is visible. A monitoring value reaches the portal when a clinician verifies it: verifying releases it in the same act, to the timeline, the cycle view and the patient assistant. Until then an entry the patient can see reads recorded and being reviewed, and an out-of-range flag is shown only once the value has been verified, so a number nobody has checked is never presented to the patient as abnormal.

The portal greets the patient by name, and every screen, hint and consent statement is worded for a patient. It is available in European Portuguese as well as the other portal languages, and a patient who uses it in Portuguese is answered in Portuguese by the care team's assistant.

What a patient sees in their messages​

A message from your clinic is shown as being from the clinic, not from the account that happened to send it, a patient never sees a staff username or a raw email address in the From line. A reply the assistant sent on its own is shown to the patient as from your care team. A thread is titled "Patient message", so a list of them can be told apart.

The menu is worded for whoever is reading it: a patient sees My care where your team sees your own wording.

From their profile, a patient can turn on or off their consent to receive health information by text and by phone, as well as a broader preference for electronic communication. See Consent & patient privacy for how those choices govern what the assistant will share.

Getting patients into the portal​

Patients are connected to a portal account and linked to their clinical record by your team, for example after a prospect onboards. From that point their portal reflects their live care.

A patient can also be enrolled automatically when a coordinator starts an email conversation with them, since the reply needs somewhere to arrive. That only happens where the clinic's own records show the address belongs to that patient alone; a shared or already-claimed mailbox is refused, and somebody links the account deliberately instead. See Conversations.

Availability​

The patient portal is enabled per clinic. Ask your Fertiligent contact to enable it for your plan.