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The patient portal

The patient portal is a secure, patient-facing view into a person's own care. Once a patient is linked to a portal account, they can follow their treatment, see what the clinic has chosen to share, and manage their own preferences — which reduces inbound calls and keeps patients informed between visits.

What a patient can see​

A signed-in patient sees only their own information, and only what the clinic has made patient-visible:

  • Their profile — demographics and contact details they can keep current.
  • Cases and episodes — their treatment arrangements and the episodes of care within them.
  • A care timeline — the monitoring entries (such as bloodwork or ultrasound results) your team has marked as visible to the patient.
  • Outcomes — clinical outcomes for their episodes.
  • Alerts — items that need their attention.
  • Documents — files the clinic has shared with them.
  • Messages — a direct line to the care team through messaging.

Your team controls what is visible: monitoring entries are only shown in the portal when they're marked patient-visible, so clinical detail is never exposed by accident.

From their profile, a patient can turn on or off their consent to receive health information by text and by phone, as well as a broader preference for electronic communication. See Consent & patient privacy for how those choices govern what the assistant will share.

Getting patients into the portal​

Patients are connected to a portal account and linked to their clinical record by your team — for example after a prospect onboards. From that point their portal reflects their live care.

Availability​

The patient portal is enabled per clinic. Ask your Fertiligent contact to enable it for your plan.